Client Care Policy

We will:

• Treat you fairly and with respect
• Act in a courteous and professional manner
• Communicate with you in plain language
• Take the time to listen to you
• Work with professionalism and efficiency
• Keep your affairs confidential
• Update you by telephone or in writing regularly
• Provide a prompt response to all telephone calls, e-mails and correspondence
• Explain to you the work required as your matter progresses
• Update you on the likely timescales for each stage of the matter and update you on any material change
• Ensure that we have the resources and expertise to deal with your matter
• Name an individual with whom you can contact to discuss your claim
• Give you the contact details of the office manager whom you can also contact  on: 0800 0073 777, or by email at info@moneysolicitor.com
• If your claim is successful, invoice you on a NO WIN NO FEE basis, on terms agreed in advance
• Provide you with details of our internal complaints procedure on request 

Last Updated: 20 May 2024